Typical Tasks
Help patrons find and use library resources, such as reference materials, audio-visual equipment, computers, and other electronic resources and provide technical assistance when needed.
Deliver and retrieve items throughout the library by hand or using pushcart.
Reserve, circulate, renew, and discharge books and other materials.
Maintain and troubleshoot problems with library equipment, including computers, photocopiers, and audio-visual equipment.
Enter and update patrons' records on computers.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Social
Working with people
Realistic
Practical, Physical Work
What personality traits do you need to succeed?
Dependability
Cooperation
Integrity
Self-Control
Attention to Detail
Concern for Others
What key skills are needed for this job?
Reading Comprehension
Active Listening
Speaking
Service Orientation
Critical Thinking
Learning Strategies
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
