Typical Tasks
Print and make copies of work.
File and store completed documents on computer hard drive or disk, or maintain a computer filing system to store, retrieve, update, and delete documents.
Check completed work for spelling, grammar, punctuation, and format.
Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.
Transmit work electronically to other locations.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Realistic
Practical, Physical Work
Social
Working with people
What personality traits do you need to succeed?
Integrity
Attention to Detail
Cooperation
Dependability
Independence
Initiative
What key skills are needed for this job?
Reading Comprehension
Active Listening
Writing
Speaking
Monitoring
Time Management
Expected Knowledge
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
