First-Line Supervisors of Non-Retail Sales Worker

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  Sales and Related Occupations

First-Line Supervisors of Non-Retail Sales Worker

Also Called: Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor, Inside Sales Supervisor, Reservations Supervisor, Sales Department Supervisor, Sales Leader, Sales Supervisor, Sales Team Leader, Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor, Inside Sales Supervisor, Reservations Supervisor, Sales Department Supervisor, Sales Leader, Sales Supervisor, Sales Team Leader

What they do

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

$48,640
Starting Salary (2023)
$84,570
Median Salary (2023)
-2.2%
Projected Job Growth
227,150
Employment (2022)

Typical Tasks

Provide staff with assistance in performing difficult or complicated duties.
Hire, train, and evaluate personnel.
Attend company meetings to exchange product information and coordinate work activities with other departments.
Plan and prepare work schedules, and assign employees to specific duties.
Listen to and resolve customer complaints regarding services, products, or personnel.

A day in the life

What kind of work is this?

Enterprising
Business based Work
Conventional
Organized, Procedural Work
Social
Working with people

What personality traits do you need to succeed?

Integrity
Attention to Detail
Dependability
Leadership
Initiative
Self-Control

What key skills are needed for this job?

Active Listening
Speaking
Monitoring
Management of Personnel Resources
Social Perceptiveness
Coordination

Expected Knowledge

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Common Activities

Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Coaching and Developing Others
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.

More Info

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