Typical Tasks
Provide staff with assistance in performing difficult or complicated duties.
Hire, train, and evaluate personnel.
Attend company meetings to exchange product information and coordinate work activities with other departments.
Plan and prepare work schedules, and assign employees to specific duties.
Listen to and resolve customer complaints regarding services, products, or personnel.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Social
Working with people
What personality traits do you need to succeed?
Integrity
Attention to Detail
Dependability
Leadership
Initiative
Self-Control
What key skills are needed for this job?
Active Listening
Speaking
Monitoring
Management of Personnel Resources
Social Perceptiveness
Coordination
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Coaching and Developing Others
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
