What skills are required for Passenger Attendants?
| Importance | Skills |
|---|---|
  |
Service Orientation - Actively looking for ways to help people. |
| |
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| |
Speaking - Talking to others to convey information effectively. |
| |
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
| |
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| |
Reading Comprehension - Understanding written sentences and paragraphs in work-related documents. |
| |
Coordination - Adjusting actions in relation to others' actions. |
| |
Persuasion - Persuading others to change their minds or behavior. |
| |
Negotiation - Bringing others together and trying to reconcile differences. |
| |
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. |
| |
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. |
| |
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| |
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
| |
Time Management - Managing one's own time and the time of others. |
| |
Operations Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly. |
| |
Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
| |
Instructing - Teaching others how to do something. |
What knowledge is needed to be a Passenger Attendant?
| Importance | Knowledge |
|---|---|
| |
Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
| |
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| |
Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| |
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| |
Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
Work Styles
| Importance | Styles |
|---|---|
| |
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
| |
Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
| |
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations. |
| |
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
| |
Integrity - Job requires being honest and ethical. |
| |
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
| |
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. |
| |
Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
| |
Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
| |
Initiative - Job requires a willingness to take on responsibilities and challenges. |
| |
Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. |
| |
Persistence - Job requires persistence in the face of obstacles. |
| |
Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction. |
| |
Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems. |
| |
Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
| |
Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. |